911 Telecommunications Operator (Lateral Transfer)

The Aurora Police Department is seeking experienced Telecommunications Operator (911 dispatchers) for lateral transfer.

*LATERAL Telecommunication Operator candidates must have a minimum of two (2) years of employment as a full-time 911 Dispatcher/Telecommunications Operator with a law enforcement agency. Police dispatching and 911 call-taking experience is required.

As the dispatch center for the second-largest city in the State of Illinois and numerous other agencies, this fast-paced, exciting, challenging and rewarding career field is one of the most essential parts of public safety.

911 Telecommunications Operator

911 Telecommunicators are the first people to help when you have an emergency. As the backbone of the Aurora Police Department, they are responsible for receiving and processing emergency and non-emergency calls for police, fire, medical and other emergency services.

During a normal day, 911 Telecommunicators receive and process emergency and non-emergency calls from the public requesting police, fire, medical or other emergency services. They determine the location and nature of the emergency, establish priorities, and dispatch police, fire, ambulance or other emergency units as necessary. Beyond processing calls, Telecommunicators also dispatch and track the locations of numerous public safety agencies dispatched by the Aurora Police Department's 911 Telecommunications Center. As incident unfold, Telecommunicators enter, update and retrieve information from a variety of computer systems and receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.

Duties

Process emergency and non-emergency calls from the public requesting police, fire, medical or other emergency services.
Dispatch and track the locations of public safety agencies dispatched by the Aurora Police Department's Telecommunications Center.
Enter, update and retrieve information from a variety of computer systems and receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.
Operate a variety of communications equipment including Computer Aided Dispatch (CAD), Records Management System (RMS) radio consoles, telephones and other computer systems.
Maintains required certifications to provide Emergency Medical Dispatch (EMD) and police related data entry and queries (Training and certification courses provided).
Additional duties include monitoring dispatch equipment and systems; researching computer records, updating and maintaining computer files and databases; answering routine questions, and completing general office duties.

Requirements

Qualified candidates must have Federal Communication Commission licensing requirements and have a minimum of two (2) years as a full-time 911 Dispatcher/Telecommunications Operator with a law enforcement agency within the State of Illinois.
Have the ability to multitask, have attention to detail and work with a team in a stressful, but rewarding, environment.
Must have excellent communication skills and the ability to read and speak clearly in English. Bi-lingual candidates are desired and encouraged to apply.
Type 40 words-per-minute with an at least 90% accuracy.
Knowledge of basic computer skills.
Have a high school diploma or G.E.D.
Successfully pass a polygraph and psychological assessments, interview, background investigation, and meet physical requirements.
Required to work rotating shifts during training, then first, second, or third shift including weekends and holidays.
Candidates must successfully complete the all training successfully as a part of the department's structured training program.

Benefits

Work in a rewarding environment and become the backbone of the overall public safety of our community.
Full benefit package, including, health, dental, vision and life insurance coverage.
IMRF Pension.
Beginning salary is $30.11/hour*.
*Experienced Operators with less than seven years of experience will receive a pay step for every two (complete) years of experience in a certified 911 dispatching center.
- Six month increase in accordance with Labor Agreement
- One year increase in accordance with Labor Agreement

Posting is open until all vacancies are filled.

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